We are always proud of the quality of our products. If you are dissatisfied with your purchase, you may return the product in its original, unused condition with tags attached within 5 days of receiving it. Please e-mail or call us first to obtain a return authorization number or your return will not be accepted.
Returned items will be inspected. If determined unused and in new condition, you will receive a refund of the purchase price less shipping costs & handling fees, and less a 25% restocking fee. You may use a shipping method of your choice at your own expense for the return; however, we strongly recommend using a traceable shipping method (UPS, FedEx, etc.). The U.S. Post Office also offers delivery confirmation for a fee.
Please note that all special, promotional, and clearance items are final sale and not refundable. Kindly allow up to 14 business days from the date the return is received at our warehouse to process your return credit.
Defective items must be returned in the original package, or they will be identified as misuse defects and no credit will be issued. For such returns, we will issue in-house credit only.
If the shipping company loses your package during or after pickup from our facilities (rare), it is the responsibility of the shipping company, not Academy Fence Company.
There are two options:
All items are double inspected before we ship to ensure they are in good condition. If you find the item or package is damaged, you must report this to the carrier's driver immediately so there is a record of your claim. You will need to contact the carrier's claims department to file a claim for any lost or damaged items. We are not liable for carrier delays, loss, or damage during transportation.
After you have notified the shipping driver and received a written admission of damage, please contact our customer service. Our procedure will be one of two options:
Customers are responsible for a 30% processing and restocking fee, as well as shipping costs from us to you and back to us, for any refused or undeliverable orders.
Orders cancelled or changed prior to materials shipping will be charged a 5% administrative fee.
In some rare cases, freight prices are subject to change. We will contact you if a price adjustment is needed.
Please note: By ordering through us, you agree to these policies, terms, and conditions.
As a Classy Cap primary distributor, any Classy Cap customer service issues are promptly and directly handled by the Classy Cap manufacturer when purchased at Academy Fence.
Phone: 866-460-4604